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- Ventura Frag Swap ,Ventura ,CA on Dec 5th -09
We here at Reef Builders prefer to post just about the sunny side of the marine aquarium industry but once in a while we take exception to this rule in order to keep businesses on their toes. This is the hilarious tale of one such company trying to pull a fast one on an unassuming consumer but in this case, the perp was trying get one over on the Matt Wandell. At 6′8″, the tobacco-chewing-lumberjack of a man they call Matt Wandell was disappointed when the $130 spikefin goby he just received arrived DOA. No worries because the vendor of the fish has a live arrival guarantee and certainly they would honor their own policies. Alas, the vendor informed Matt that the fish would not be covered due to its high price. When the purchase page was revisited indeed the live arrival guarantee had been revoked but something about the note was fishy. Using his awesome sleuthing powers, Mr. Wandell let loose a big old can of google cache and demonstrated that the webpage had been altered after the purchase of the fish and that this vendor was deliberately trying to defraud him. As if pictorial evidence wasn’t enough, the company refused to confess it’s sins and proceeded to further denigrate themselves in this thread. Note to the wise, reefers are smarter than you think but Matt Wandell will smack, you, down.
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This thing has 10 Comments
FYI- it’s its, not it’s. When it’s a possessive, you don’t use an apostrophe. When it’s a contraction for it is, you do. Kthanxbye.
Kthanxbye is not a word.
It’s called a colloquial expression, doofus. And in my case, it was intentional.
The images above do not prove in any way that Marine Gardens changed their policy before issuing Matt the refund. It’s a “he said/she said” kind of situation.
Tasha did you read the thread that is linked to in the blog post? I’m going to assume you haven’t considering the thread provided pretty irrefutable evidence that the vendor is about as slimy as they come.
What I’m saying is, it doesn’t prove that MG changed their website BEFORE issuing Matt’s refund. I think we’re all so taken in by Matt’s great computer skillz that we’re not thinking about what it really proves. It doesn’t prove anything. If MG issued Matt’s refund, then reconsidered their policy and went in and changed the website, that’s their choice.
I had a great experience buying the candy basslet from them, and I would buy from them all over again. When Liveaquaria had the candy basslets available, I didn’t buy from them because I’ve received too much expensive livestock from Liveaquaria DOA with no heatpack. I KNOW Liveaquaria would give me a refund, but there’s no excuse for not including a heatpack when you’re shipping from Wisconsin to someone who lives in WI. I avoided Liveaquaria because I didn’t want such a beautiful fish to arrive DOA. Marine Gardens made sure every detail about shipping that fish was in line. If they didn’t intend to follow through with their live arrival guarantee, they wouldn’t have done that.
Can you please prove to us that liveaquaria didn’t send you a heat pack?
And no, the photos by themselves do not (of course), but the dated email exchange, voicemail, and screenshots and zip files of the web page I saved DO. I will provide these to anybody who doubts any of this.
“Colloquial expression”: Too wordy. “Colloquialism” would be more approriate.
Timeline:
Matt ordered animal – no exception to the grand ‘we guarantee any animal we send’.
Animal DOA, communication with vendor, exception based on price appears. No refund offered.
Google caching reveals Matt not crazy, and when he ordered animal there was no exception.
Vendor offers to refund money only after being shown chached website.
Extra:
Vendor says basslet has no exemption because its hardy when the spikefin isn’t, however, the exemption on spikefin page is about price, not hardiness.