Reef Builders - The Source for Reef Keeping Information
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| Equipment Protein Skimmers, Calicium Reactors, RO Units, Ozone, Controllers, Overflows, Pumps, Powerheads, UV, Heaters, Chillers, Lighting, Sumps |
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| Equipment Protein Skimmers, Calicium Reactors, RO Units, Ozone, Controllers, Overflows, Pumps, Powerheads, UV, Heaters, Chillers, Lighting, Sumps |
| Notices |
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08-18-2007, 08:59 PM
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 Just so you'll know - Aqualight Systems We spent close to a $1000 on an Aqualight Pro 250 light system. Out of the box, two of the 4 moon-glo lights did not work. If there is a problem, the manufacturer gives specific instructions not to return the product to the point of purchase, but to call and 800#. Guess what? The number is incorrect and you are re-routed to another number. When you ask for warranty, they send you to a technical support person. Instead of replacing a defective product, here is where you become an electrician. Aqualight will not replace defective units. They expect you to troubleshoot them, analyze the problem and FIX IT! My local dealer was really ticked, and I was annoyed. Fortunately in a previous lifetime, I was an amateur radio operator and know my way around things electrical, so I was able to fix the manufacturing defect that caused the failure. However, if electrical things are a mystery to you, this post is to advise you not to expect much help from Aqualight... Buyer beware. The Aqualight warranty is a joke. JMHO LL
__________________ 350G reef tank. 500G total water volume. Barracuda Gold return and closed loop pumps. Dual sumps. DIY T5 light system on rails. LRC CA reactor. MP40W x2 to supplement closed loop. Water management system. Last edited by Lightsluvr; 08-18-2007 at 09:03 PM..  |
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08-18-2007, 09:13 PM
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| Re: Just so you'll know - Aqualight Systems Thats a bite man.But it does point out that having skills in this hobby is a big plus. |
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08-19-2007, 07:58 AM
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| Re: Just so you'll know - Aqualight Systems Quote:
 LL
__________________ 350G reef tank. 500G total water volume. Barracuda Gold return and closed loop pumps. Dual sumps. DIY T5 light system on rails. LRC CA reactor. MP40W x2 to supplement closed loop. Water management system. |
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